Vi:Safe's Policy - ViSafe - Ứng Dụng Thuê Tài Xế Lái Xe Hộ


Updated June 1, 2020

This Privacy Policy and the enclosed Appendix (hereinafter referred collectively to as “Privacy Policy”) describe how VI: SAFE collects, uses, processes and discloses your Personal Data through the use of VI: SAFE Apps and Websites ( hereinafter referred collectively to as “Application”“Website”), products, features, and other services around the globe (collectively “Service”).

This Policy applies to all customers, partners of VI: SAFE

“Personal Data” Any information that can be used to identify you or based on which you are identified. This includes but is not limited to names, nationalities, phone numbers, credit and bank card details, personal preferences, your email address, photos, government-issued identification numbers, data biometric data, race, date of birth, marital status, religion, health information, vehicle and insurance information.

I. Personal Data Collection

We collect Personal Data about you by many of the methods listed below. We may also combine the Personal Data collected with the Personal Data we own.

You provide Personal Data to us

We collect your Personal Data when you provide it voluntarily to us. For example, you may provide your Personal Data to us when:

  • Fill in the user profile or registration form
  • Provide information to assess your eligibility to provide services as a driver partner or customer of VI: SAFE
  • Interact with our social media pages / channels
  • Participate in contests or events organized by us
  • Use the biometric function to identify individuals
  • Fill out demographic information in surveys

You provide Personal Data to us

Personal Data may be collected through the normal operation of the Application, Websites, and Services. Some examples are:

  • Your location (to identify pick-up locations and unusual trip changes)
  • Feedback, rate and praise
  • Transaction information (such as payment methods and travel distances)
  • Information about how you interact with our App, Website or service (such as features used and content viewed)
  • Device information (such as hardware and serial numbers, IP address, filename and version and advertising identifier, or any information that may provide instructions on changing devices or applications use)
  • The personal data you enter in messages when you use the communication feature in our application

From other sources

When we collect Personal Data from other sources, we ensure that such data is transmitted to us in compliance with applicable laws. These sources include:

  • From the referral program
  • From our business partners, such as driver partners, payment service providers
  • Provider of insurance and finance
  • Public data is available
  • Government data source
  • When our users add you as an emergency contact
  • Marketing service provider or partner

Personal Data about driver partners

If you are a driver partner, we may collect:

  • Mechanical data (such as your speed, acceleration and braking parameters)
  • Device information (such as accelerometer data, GPS location, your IMEI number and the names of the applications you have installed on your device)
  • Your driver registration information

Sensitive Personal Data

Some of the information we collect is sensitive to its nature. This includes information such as your ID / citizenship, race, marital status and health or religious beliefs. We only collect this information as needed to comply with legal or regulatory requirements.

Personal Data of minors

As a parent or legal guardian, please do not allow minors placed under your care to send Personal Data to VI: SAFE. In the event that minors ‘Personal Data is disclosed to VI: SAFE, you hereby consent to the processing of minors’ Personal Data, accept and agree to be bound by this Policy and is responsible for the actions of minors under their legal guardianship.

When you provide another person’s personal data to us

In some cases, you may provide Personal Data of other individuals (such as spouse, family member or friend) to us. For example, you can add them as your emergency contact. If you provide us with their Personal Data, you represent and warrant that you have and have obtained their consent for their Personal Data to be collected, used and disclosed as a rule. specified in this Policy.

II. Use of Personal Data

VI: SAFE may use, combine and process your Personal Data for the following purposes “Purpose” .

Provides services and features

Your Personal Data will be used to provide, personalize, maintain and improve our products and services. This includes using your Personal Data to:

  • Provide you with our seamless Services
  • Activate you to provide the Services
  • Create, administer and update your account
  • Verify your identity
  • Confirm your driver order and make payments
  • Proposal, obtain, provide or facilitate insurance or financial solutions
  • Track your trip itinerary and detect unusual trip changes
  • Activate features to personalize your Application, such as a list of favorite places and previous destinations.
  • Carry out internal activities necessary to provide the Service, including troubleshooting software errors and operational issues, conducting data analysis, testing and research, monitoring and analyzing historical trends. use and operation
  • Protect the confidentiality or integrity of the Service and any facilities or equipment used to provide the Service
  • Handle and manage your rewards
  • Allow communication between our users
  • Process, manage or verify your application of promotions, rewards and subscriptions with VI: SAFE
  • Allow our partners to manage and allocate resources

Safe and confidential

We use your data to ensure the safety and security of our services and to all users. This includes:

  • Screening drivers before allowing them to use our Services
  • Identify safe driver partner behaviors such as fast speed, quick braking and acceleration as well as providing personalized feedback to driver partners.
  • Verify your identity when you log in to VI: SAFE
  • Use of equipment, location, records, usage and other Personal Data to prevent, detect and combat fraudulent or unsafe activities
  • Confirm your driver order and make payments
  • Share driver and passenger location and details when the emergency button or “share my trip” feature is activated
  • Monitor compliance with our terms and conditions, policies and drivers’ code of conduct
  • Detecting, stopping and prosecuting crime

Customer support

We use Personal Data to solve customer support issues. For example, we may:

  • Investigate and point out areas of concern
  • Track and improve feedback from our customer support
  • Answer questions, comments and feedback
  • Notify you of the steps taken to resolve customer support issues

Research and development and security

We may use the Personal Data we collect to test, research, analyze and develop products. This allows us to understand and analyze your needs and interests, protect your personal data, improve and enhance the safety and security of our services, develop features. , new products and services and facilitate financial and insurance solutions.

Legal purpose

We may use the Personal Data we collect to investigate and resolve complaints or disputes or as permitted or required by applicable law.

We may also use your Personal Data when we are required, advised, advised, requested, or requested to do so by our legal advisors or any regulatory requirements. laws, bylaws, belong to the government or local authorities.

For example, we may use your Personal Data to:

  • Comply with court orders or legal requirements, governmental or other regulations
  • Enforce our Terms of Service or other agreements
  • Protect our rights or property in the event of a complaint or dispute

We may also use your Personal Data in connection with a merger, acquisition, joint venture, sale of corporate assets, consolidation, restructuring, financing, business property transactions or purchases back all or part of our business by another company.

Marketing and Advertising

We may use your Personal Data to market to VI: SAFE and its partner sponsors VI: SAFE, and advertisers of products, services, events or promotions. For example, we may:

  • Send you notices, newsletters, updates, emails, brochures, perks, festive greetings
  • Notify, invite and manage your participation in our events or activities

We may contact such marketing with you by post, phone call, short message service, online messaging service, hand notice and email.

If you wish to unsubscribe from processing Personal Data for marketing and promotional purposes, please click on the unsubscribe link in the relevant email or message. In addition, you can also update your preferences in the Application settings.

III. Disclosure of Personal Data

We need to share Personal Data with various parties for Purposes. These parties include:

Other users

For example, if you are a passenger (vehicle owner), we can share your pick up and drop off location with the driver.

If you are a driver, we may share your Personal Data with passengers including your name and photo; occupation, driver’s license, phone number, location, and average rating.

With a third party

For example, we may share the driver’s position and name with third parties when a passenger uses the Share My Trip feature or activates the Emergency Button.

With partners VI: SAFE at your request

For example, if you request a service through a Vi: Safe partner or use a promotion offered by a partner VI: SAFE, VI: SAFE may share your Personal Data with its partners. there. Our partners include partners that integrate with our App or our App integrates with our partner system, shipping service partner or business partners that VI: SAFE cooperating to provide promotions, competitive services or other special services.

Research and development and security

We may use the Personal Data we collect to test, research, analyze and develop products. This allows us to understand and analyze your needs and interests, protect your personal data, improve and enhance the safety and security of our services, develop features. , new products and services and facilitate financial and insurance solutions.

With service providers and business partners of VI: SAFE

We may provide Personal Data to suppliers, consultants, marketing partners, research companies and other service providers or business partners. This includes:

  • Payment processing and support department;
  • Check background and anti money laundering service providers
  • Cloud storage provider
  • Marketing partner and supplier of marketing platform
  • Data analysis provider
  • Research partners, including those conducting surveys or research projects cooperating with VI: SAFE or on behalf of VI: SAFE
  • Insurance and financial partners

With our legal advisors and government agencies

We may share your Personal Data with legal advisers, law enforcement officials, government agencies and other third parties. This may be done for legal purposes (mentioned above), or any of the following:

  • When it is necessary to respond to an emergency situation that threatens the life, health or safety of an entity
  • When it is in the public interest (for example, in a public health crisis, for the purpose of tracing our contacts and protecting our community)

IV. Retention of Personal Data

We retain your Personal Data for the duration of which you maintain an VI: SAFE account. When your Personal Data is no longer needed for the Service or Purpose or we no longer have a business or legal purpose to retain your Personal Data, we will take steps to prevent it. access to or use of Personal Data for any purpose other than compliance with this privacy policy, or for safety, confidentiality, fraud detection and prevention.

V. International transfer of Personal Data

Your Personal Data may be transferred from country, state and city Home Country, where you are while using our services to another country, state and city Alternate Country. You understand and agree to the transfer of your Personal Data from Home Country to Alternate Country.

VI. COOKIES and ads on third party platforms

VI: SAFE and the third parties we work with, may use cookies, web beacons, web tags, 3web scripts, shared data such as HTML5 and Flash (also known as “flash cookies” ), advertising identifiers (including mobile identifiers such as Apple’s IDFA or Google Advertising ID) and similar technologies (hereinafter collectively referred to as “Cookies”) related to the use of Your Website and Application. Cookies may contain unique identifiers and reside, in addition to other places, your computer or mobile device, in emails we send you, and on our websites. Cookies may transmit Personal Data about you and your use of the Services, such as your web browser type, favorite searches, IP addresses, data related to advertisements that are submitted projected for you or clicked on you, and your date and time of use. Cookies may be stored in specific sections.

VI: SAFE may allow third parties to use Cookies on Websites and Apps to collect the same type of Personal Data for the same purposes that VI: SAFE makes itself. Third parties may associate the Personal Data they collect with other Personal Data they have about you from other sources. We do not necessarily have access to or control of the Cookies they use.

In addition, we may share non-personally identifiable Personal Data with third parties, such as location data, advertising identifiers, or cryptographic functions of common account identifiers ( such as email addresses), to facilitate the display of ads on third party platforms.

If you do not want your Personal Data to be collected through Cookies on Websites, you may disable cookies by adjusting your internet browser settings to disable, block or deactivate cookies, by clearing browsing history and clear cache from your internet browser.

VII. Protect personal data

We will take appropriate organizational, technical and legal measures to safeguard your personal data. Such measures may include preventing data loss, or preventing unauthorized use or access of data. We restrict access to personal data to employees on a need-to-know basis. Only authorized personnel are allowed to process your personal data and your information will be kept confidential.

However, note that the transmission of information via the Internet is not completely confidential. While we will make every effort to protect your personal data, we cannot guarantee the security of your data when transmitted via online media, and therefore we are not responsible for Data transmission risks.

VIII. Revised and updated

VI: SAFE reserves the right to amend, update or adjust the terms of this Policy at any time by publishing the updated Policy on Websites. By continuing to use the App, Website or Service, purchasing products from Vi: Safe or continuing to contact or engage with Vi: Safe after any revision, update or modification of this Policy, you indicate acceptance of such modifications, updates or modifications.

If you have any questions about your Personal Data, please contact our Data Security Officer at:

Data security staff VI: SAFE

Email: [email protected]

The original version of this Privacy Policy is in Vietnamese. In the event of any conflict between the English version and other languages, the Vietnamese version will prevail.